Track the Metrics That Drive Customer Experience

Messaging Reports That Show You What Matters

Monitor how fast your team responds, how many conversations you're handling, and how webchat is performing—then take action to improve.

Total Messaging Transparency

One Dashboard for Every Conversation Metric

From message volume to webchat insights, Reveo brings your team’s messaging data into focus—so you can identify trends and improve service instantly.

Know Your Volume

Track All Incoming Messages Across Every Channel

Instantly see how many new messages your team receives daily, weekly, or monthly—across webchat, SMS, email, and social. Spot surges in volume and adjust staffing accordingly.

Stay on Top of Workload

View Open Conversations in Real-Time

Track the number of active, unresolved, and completed conversations to ensure no customer is left hanging—and no lead slips through the cracks.

Optimize Speed and Service

See How Fast (or Slow) Your Team Replies

Get average and median response times by rep, channel, or time of day. Identify slowdowns and improve response SLAs to boost customer satisfaction.

Webchat with Measurable Impact

Analyze Webchat Conversions and Engagement

Reveo integrates directly with Google Analytics to show how your webchat impacts lead generation, bounce rate, time on site, and goal completions.

Instant Team Visibility

Role-Based Dashboards for Reps, Managers, and Owners

From individual agent performance to high-level trends, everyone gets the data they need—automated summaries delivered daily or weekly.

Messaging Features

    Talk to leads and customers in real time

    Text. Chat. Facebook. Google. All in one thread.

    Keep every conversation organized and respond from one place—no need to switch apps or log into multiple platforms.

    Learn More About Business Messaging

    Everything in one dashboard

    A shared inbox your whole team can use

    Centralize customer communication with internal notes, message tagging, and notifications. Never lose track of a message again.

    Learn More About Unified Inbox

    For teams in the field

    Stay responsive from anywhere

    Your crew can reply, send updates, or follow up right from their phones. Notifications make sure nothing gets missed.

    Learn More About Mobile App

    Works with your systems

    Connects with tools you already use

    Reveo integrates with CRMs like Housecall Pro, Jobber, and FieldRoutes—so messaging fits seamlessly into your workflow.

    Learn More About Integrations