Track the Metrics That Drive Customer Experience
Messaging Reports That Show You What Matters
Monitor how fast your team responds, how many conversations you're handling, and how webchat is performing—then take action to improve.
Total Messaging Transparency
One Dashboard for Every Conversation Metric
From message volume to webchat insights, Reveo brings your team’s messaging data into focus—so you can identify trends and improve service instantly.
Know Your Volume
Track All Incoming Messages Across Every Channel
Instantly see how many new messages your team receives daily, weekly, or monthly—across webchat, SMS, email, and social. Spot surges in volume and adjust staffing accordingly.
Stay on Top of Workload
View Open Conversations in Real-Time
Track the number of active, unresolved, and completed conversations to ensure no customer is left hanging—and no lead slips through the cracks.
Optimize Speed and Service
See How Fast (or Slow) Your Team Replies
Get average and median response times by rep, channel, or time of day. Identify slowdowns and improve response SLAs to boost customer satisfaction.
Webchat with Measurable Impact
Analyze Webchat Conversions and Engagement
Reveo integrates directly with Google Analytics to show how your webchat impacts lead generation, bounce rate, time on site, and goal completions.
Instant Team Visibility
Role-Based Dashboards for Reps, Managers, and Owners
From individual agent performance to high-level trends, everyone gets the data they need—automated summaries delivered daily or weekly.
